Consultation

If you have interest to get an ice maker machine for your home or your business, but you have no idea to which type of ice machine to best suit your needs, then you can come to us. At melloicemachine.com, we take time to listen quietly to our customer, analyze their particular condition and requirement of ice. We discuss with our clients their actual expectation and requirement, challenges and opportunities. Then we work out and recommend a most fit-in proposal of our ice machines. At different location and event, the requirement for ice are different.

We are proud that we are expert in commercial refrigeration industry, we know more about commercial ice maker machines. And we are proud we are not only supply quality ice machines, but also quality services.

No matter what expectation you have, we always have one for you.

Purchase

When the moment of our customer decide to purchase from us the recommended ice machines, we will immediately initiate the manufacturing process. And we will update our customer about the process. And we promise that the general manufacturing process will not exceed 15 days if every component ready to use. Normally the manufacturing of one single machine won’t take that long, however, we may have prior orders in the queue. We need to keep the rule of ‘First come, first serve’. If there has a urgency to request an ice maker machine from us, we may lucky enough to have stocked machine to feed, otherwise, we need to start a fast process to manufacture.

Ongoing Client Support

Our services don’t stop at the delivery of orders, on contrary, our services start from there. We consistently track the delivery status and update with our client. Till our customer get the ice machine safe and sound, we will rest our heart upon it. We will provide guidance on installation and operation. If there has a problem in installation, we will give a fast diagnosis and solution by way of immediate contact by phonecall and mail. After commissioning the ice machine, we consistently provide preventive maintenance suggestion to get a better running performance.

Our goal is to not only supply the finest, most productive ice making machines, but also to ensure reliable daily operations and client growth.